Receptionists and Information Clerks

What Does a Receptionists and Information Clerks Do?

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Day-to-Day Responsibilities

• 1Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• 2Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• 3Receive payment and record receipts for services.
• 4Schedule appointments and maintain and update appointment calendars.
• 5Transmit information or documents to customers, using computer, mail, or facsimile machine.
• 6Hear and resolve complaints from customers or the public.
• 7File and maintain records.
• 8Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Required Skills

• Speaking
• Active Listening
• 3M Post-it App
• Alpha Software Alpha Five
• Appointment scheduling software
• Automated information system software
• Billing software
• Blackbaud The Raiser's Edge
• Bookkeeping software
• Claim processing system software
• Corel WordPerfect Office Suite
• Data entry software

Receptionists and Information Clerks Salary