Customer Service Representatives

What Does a Customer Service Representatives Do?

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Day-to-Day Responsibilities

• 1Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• 2Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• 3Check to ensure that appropriate changes were made to resolve customers' problems.
• 4Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• 5Determine charges for services requested, collect deposits or payments, or arrange for billing.
• 6Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• 7Refer unresolved customer grievances to designated departments for further investigation.

Required Skills

• Active Listening
• Speaking
• Active Data Online WebChat
• Adobe Acrobat
• Adobe Creative Cloud software
• Adobe Illustrator
• Adobe Photoshop
• ADP Workforce Now
• Airtable
• Apple Keynote
• Apple macOS
• Applied Systems Vision

Customer Service Representatives Salary