Office Clerks, General

What Does a Office Clerks, General Do?

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Day-to-Day Responsibilities

• 1Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• 2Answer telephones, direct calls, and take messages.
• 3Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• 4Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• 5Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• 6Review files, records, and other documents to obtain information to respond to requests.
• 7Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• 8Compute, record, and proofread data and other information, such as records or reports.

Required Skills

• Reading Comprehension
• Active Listening
• Speaking
• 3M Post-it App
• Adobe Acrobat
• Adobe InDesign
• ADP Workforce Now
• Alpha Software Alpha Five
• Appointment scheduling software
• Billing software
• Blackbaud The Raiser's Edge
• Blackboard software
• Bookkeeping software

Office Clerks, General Salary