Eligibility Interviewers, Government Programs

What Does a Eligibility Interviewers, Government Programs Do?

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Day-to-Day Responsibilities

• 1Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
• 2Keep records of assigned cases, and prepare required reports.
• 3Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
• 4Interview and investigate applicants for public assistance to gather information pertinent to their applications.
• 5Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
• 6Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• 7Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
• 8Check with employers or other references to verify answers and obtain further information.

Required Skills

• Speaking
• Active Listening
• Reading Comprehension
• Writing
• Critical Thinking
• Adobe Acrobat Reader
• Client assessment software
• Corel WinZip
• Email software
• GE Healthcare Centricity EMR
• Google Meet
• Medicaid management information system MMIS
• Microsoft Access
• Microsoft Dynamics
• Microsoft Excel

Eligibility Interviewers, Government Programs Salary