Telemarketers

What Does a Telemarketers Do?

Solicit donations or orders for goods or services over the telephone.

Day-to-Day Responsibilities

• 1Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
• 2Obtain customer information such as name, address, and payment method, and enter orders into computers.
• 3Explain products or services and prices, and answer questions from customers.
• 4Record names, addresses, purchases, and reactions of prospects contacted.
• 5Maintain records of contacts, accounts, and orders.
• 6Answer telephone calls from potential customers who have been solicited through advertisements.
• 7Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
• 8Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Required Skills

• Speaking
• Active Listening
• Acarda Sales Technologies Acarda Outbound
• Automatic call distribution software
• Database Systems Corp Telemation
• Microsoft Dynamics
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Remote access call center software

Telemarketers Salary