Correspondence Clerks

What Does a Correspondence Clerks Do?

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Day-to-Day Responsibilities

• 1Maintain files and control records to show correspondence activities.
• 2Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• 3Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• 4Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• 5Compile data from records to prepare periodic reports.
• 6Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• 7Route correspondence to other departments for reply.

Required Skills

• Writing
• Reading Comprehension
• Active Listening
• Speaking
• Electronic data interchange EDI software
• Electronic health record EHR software
• Epic Systems
• GE Healthcare Centricity EMR
• Healthcare common procedure coding system HCPCS
• Imaging software
• Microsoft Access
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook

Correspondence Clerks Salary