Switchboard Operators, Including Answering Service

What Does a Switchboard Operators, Including Answering Service Do?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Day-to-Day Responsibilities

• 1Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• 2Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• 3Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
• 4Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
• 5Record messages, suggesting rewording for clarity or conciseness.
• 6Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• 7Relay or route written or verbal messages.
• 8Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.

Required Skills

• Active Listening
• Speaking
• IBM Notes
• M-Tech Hotel Service Optimization System HotSOS
• Microsoft Access
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Windows
• Microsoft Word
• SAP software

Switchboard Operators, Including Answering Service Salary