Social and Community Service Managers

What Does a Social and Community Service Managers Do?

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Day-to-Day Responsibilities

• 1Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• 2Direct activities of professional and technical staff members and volunteers.
• 3Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• 4Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• 5Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• 6Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• 7Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• 8Recruit, interview, and hire or sign up volunteers and staff.

Required Skills

• Monitoring
• Active Listening
• Critical Thinking
• Active Learning
• Reading Comprehension
• Writing
• Speaking
• Learning Strategies
• Blackbaud The Raiser's Edge
• Client information databases
• Corel QuattroPro
• Corel WordPerfect Office Suite
• FileMaker Pro
• Financial accounting software
• Healthcare common procedure coding system HCPCS
• IBM Lotus 1-2-3
• Microsoft Access
• Microsoft Dynamics

Social and Community Service Managers Salary