Hotel, Motel, and Resort Desk Clerks

What Does a Hotel, Motel, and Resort Desk Clerks Do?

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Day-to-Day Responsibilities

• 1Greet, register, and assign rooms to guests of hotels or motels.
• 2Contact housekeeping or maintenance staff when guests report problems.
• 3Issue room keys and escort instructions to bellhops.
• 4Make and confirm reservations.
• 5Verify customers' credit, and establish how the customer will pay for the accommodation.
• 6Keep records of room availability and guests' accounts, manually or using computers.
• 7Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• 8Review accounts and charges with guests during the check out process.

Required Skills

• Speaking
• ASI FrontDesk
• Blink
• Delphi Technology
• Facebook
• Incident tracking software
• InnQuest roomMaster
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint

Hotel, Motel, and Resort Desk Clerks Salary