First-Line Supervisors of Retail Sales Workers

What Does a First-Line Supervisors of Retail Sales Workers Do?

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Day-to-Day Responsibilities

• 1Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• 2Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• 3Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• 4Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• 5Instruct staff on how to handle difficult and complicated sales.
• 6Assign employees to specific duties.
• 7Keep records of purchases, sales, and requisitions.
• 8Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Required Skills

• Active Listening
• Speaking
• Critical Thinking
• Monitoring
• Adobe Acrobat
• Adobe Illustrator
• Adobe InDesign
• Adobe Photoshop
• American Precision Instruments Regit
• Apple Final Cut Pro
• Apple Safari
• ASI Point of Sale
• Attitude POS itive AccuPOS Retail
• Autodesk Revit

First-Line Supervisors of Retail Sales Workers Salary