First-Line Supervisors of Office and Administrative Support Workers

What Does a First-Line Supervisors of Office and Administrative Support Workers Do?

Directly supervise and coordinate the activities of clerical and administrative support workers.

Day-to-Day Responsibilities

• 1Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• 2Resolve customer complaints or answer customers' questions regarding policies and procedures.
• 3Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• 4Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• 5Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• 6Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• 7Recruit, interview, and select employees.
• 8Interpret and communicate work procedures and company policies to staff.

Required Skills

• Reading Comprehension
• Active Listening
• Speaking
• Monitoring
• Critical Thinking
• Active Learning
• Writing
• Learning Strategies
• Adobe Acrobat
• ADP Workforce Now
• Apple macOS
• Blackbaud The Raiser's Edge
• Blackboard software
• Bookkeeping software
• Citrix cloud computing software
• Contract management software
• Data entry software
• Database software

First-Line Supervisors of Office and Administrative Support Workers Salary