First-Line Supervisors of Passenger Attendants

What Does a First-Line Supervisors of Passenger Attendants Do?

Supervise and coordinate activities of passenger attendants.

Day-to-Day Responsibilities

• 1Analyze and record personnel or operational data and write related activity reports.
• 2Apply customer feedback to service improvement efforts.
• 3Compute or estimate cash, payroll, transportation, or personnel requirements.
• 4Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• 5Direct or coordinate the activities of workers, such as flight or car attendants.
• 6Enforce safety rules and regulations.
• 7Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• 8Inform workers about interests or special needs of specific groups.

Required Skills

• Accellos Real Dispatch
• Commercial vehicle operations CVO software
• General ledger software
• Inventory management systems
• Microsoft Access
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word