Computer User Support Specialists

What Does a Computer User Support Specialists Do?

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Day-to-Day Responsibilities

• 1Oversee the daily performance of computer systems.
• 2Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• 3Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• 4Answer user inquiries regarding computer software or hardware operation to resolve problems.
• 5Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• 6Confer with staff, users, and management to establish requirements for new systems or modifications.
• 7Enter commands and observe system functioning to verify correct operations and detect errors.
• 8Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Required Skills

• Reading Comprehension
• Active Listening
• Speaking
• Critical Thinking
• Writing
• 3M Post-it App
• Active directory software
• Adobe Acrobat
• Adobe ActionScript
• Adobe Creative Cloud software
• Adobe Distiller
• Adobe Dreamweaver
• Adobe Illustrator
• Adobe InDesign
• Adobe Photoshop

Computer User Support Specialists Salary