Bill and Account Collectors

What Does a Bill and Account Collectors Do?

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Day-to-Day Responsibilities

• 1Record information about financial status of customers and status of collection efforts.
• 2Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• 3Locate and monitor overdue accounts, using computers and a variety of automated systems.
• 4Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• 5Advise customers of necessary actions and strategies for debt repayment.
• 6Answer customer questions regarding problems with their accounts.
• 7Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
• 8Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Required Skills

• Active Listening
• Speaking
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Bill and Account Collectors Salary